Do you want a Feedback?

In any conversation I make with my patients, I have learnt to take a feedback. I do this not only to get a healthy long term relationship with my patient but also have an insight of my progress as a dental professional.

I was doing this for months together and I was really happy that I was going great. While all this time, I was observing that my feedback from patients were all positive and none gave me any negative feedback. How was this possible? I cannot be perfect. No one can be.

But then one day I realized where I was going wrong.

My receptionist was giving feedback calls to patients whose treatment was either easy or was without any complications.

And obviously the decision of whom to call was made by the dentist himself.

Then it struck me. I was scared of anything going wrong and was scared to face complications. I feared my root canal treatment would be a failure 1 year down, or a class 2 distal cavity filled on upper third molar would have popped out. And I didn’t give my receptionist the list of these patients.

Because of my fear and inability to face that fear, my subconscious mind kept reminding me to stay away from such patients. And this subconscious mind was instructing my conscious part to do the same.

As said rightly by Clement Stone, an eminent mentalist, that PMA (Positive Mental Attitude) is very important for one’s success, and the same PMA, which has tremendous powers, can very easily get diluted by NMA (Negative Mental Attitude).

That was exactly what was going wrong. With an NMA that gave me so much satisfaction of my ‘progress and success’ in dentistry, I was actually heading in the wrong direction!!

To get a feedback, one should be mentally prepared for a negative response as well. And it is only the negative feedback that will teach us how to perform better.

“Taking negative feedback in a positive way is my new mantra for success in dentistry.”

Initially I was scared to inform my receptionist to call back patients in whom I had either left a k-file, made a nice healthy ledge or had done a perforation. I sat inside my room thinking what my receptionist will say when she returns to me with what my patients had to say.

After fifteen minutes she came in my room saying that out of the 10 patients I had instructed her to call, 2 had mild pain in their tooth. All of them were really happy to hear from us, and it was highly appreciated.

We instantly scheduled appointments for them.

The point here is not that every dentist should or try to get a response from their patient. The point here is to face your biggest fear. And face them soon so that you remove it from your life ASAP.

It is very easy to hear praises and read patient compliment diary outside. But it is equally difficult to hear a patient scheduling an appointment a year later for a root canal treated tooth which is giving unbearable pain.

If we all take feedback in our life and respond to it with a PMA, we can definitely take dentistry to the next level.

So, “Do you want a feedback??”

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